IT Support for Accountants
We deliver robust IT support and security solutions for the accounting and financial industry.
Specialists in the accounting IT systems
Available 24/7, including extended support in January - February
Trusted software affiliations and partnerships
Vetted experienced IT support advisors
Fixing minor technical challenges to largescale issues
How choosing to locally outsource your IT will benefit your business
With our clients being accounting practices, we appreciate the importance of the data and IT systems you are working with, and with experts dedicated to your industry, you can guarantee that all issues are addressed with the utmost diligence.
By choosing to outsource your IT support and management to our local support teams, you can have peace of mind that your accountancy software is always up to date and protected from cyber security risks and breaches. You will also be able to see an improvement in operational efficiency, with our team taking responsibility for optimising and fixing any IT issues.
Why choose Cloud2Me?
As an accountancy business, you can continue with delivering your exceptional financial services, while we take care of delivering exceptional IT support. Whether you need a team to investigate a problem in your IT infrastructure or ensure remote support whenever you need it, we are here for you.
And the best part? You don’t even have to submit a ticket, simply give us an email or a call, and you’ll be connected to our technical engineers in seconds.
4 reasons for choosing Cloud2Me for your IT support
Specialists in accounting systems
We only look after accountancy practices, meaning we have in-depth knowledge of all the major (and minor) accountancy applications. This includes popular applications such as Sage, IRIS, CCH, Xero, TaxCalc, Digita, MoneySoft, Virtual Cabinet, FYI Docs and many more.
Ensure business continuity and peace of mind
All your applications and data are being constantly backed up by us, so if you delete a file or get attacked by ransomware we can restore your files or rollback your virtual machine in an instant. And because all your data is stored on our private cloud, if you lose your PCs to theft, fire or flood, you can be back and running within hours by logging onto your virtual desktop from your home PC.
Trusted partners with accountancy software vendors
As the fastest growing hosted desktop specialist for accountants, it’s no surprise that we have well established relationships with many of the key accountancy software vendors. We know ‘who’ to call on your behalf at these companies when you have issues with your applications and we are given insights to major software updates well in advance of other IT support companies, helping us manage your upgrades more efficiently.
Continuous monitoring and proactive maintenance
Because we continuously monitor the performance of your sessions, we know when you are using your applications heavily and take action BEFORE things start to slow down. We do this by adding more virtual CPU and RAM in real-time when your usage hits 75% on either of these resources. So regardless of how many apps or spreadsheets you have open, you know it will always run smoothly.
How Moore Green has benefitted from our IT support services
Having partnered with Cloud2Me, hear
how we’ve helped support Moore Green
1. The triage
Here we take a look at their current IT operations and comprehend a picture of what support and resources they needed to ensure that their IT infrastructure was maintained efficiently.
2. Initialisation
The next steps involved onboarding our support, here we worked with the client to devise a plan on how they would best prefer to contact our team and set expectations between both parties. We also looked into pressing issues and concerns that the business had, and resolved these from day one.
3. The outcome
Moore Green has been using Cloud2Me’s accountancy IT support for a few years now, and they have seen increased productivity and reliability of the operation of their IT systems and data security.
Scope of works:
Based in Suffolk
35 staff
IT Support Service
Improved security and IT support
We work with over 500 Accountancy Firms!
We work with over 500 Accountancy Firms!
Have questions? We have answers!
FAQs
Do you provide IT support for cloud accounting software?
Yes, we are experts in installing, running and maintaining all accounting software, both cloud and desktop based. This includes mainstream applications such as Sage, IRIS, CCH, BrightPay, Digita, Virtual Cabinet and TaxCalc, as well as more recent entrants like Xero, FYI Docs and Paperless.
We also have extensive experience in being able to troubleshoot high-level application issues, especially if it’s related to slow performance or database issues.
Can your IT team help with IT updates?
We work very closely with software vendors and clients alike, to ensure critical updates are applied in a timely manner, but in a way that doesn’t create any downtime.
We also apply this same philosophy to Microsoft and anti-virus updates, ensuring your systems are always up to date and not vulnerable to any zero-day attacks.
Can your team help setup or IT equipment and software?
Yes, if you have a new PC or laptop that needs to connect to your company’s hosted desktop environment, we can remote login to that machine and help set it up in no time. The same is true for other office devices such as printers, scanners and webcams.
We can also help with the installation of third party software such as Zoom and Notion.
We don’t formally provide support for on-site infrastructure such as telephones, routers and firewalls (this is usually looked after by your VoIP and broadband provider) but if you do have a problem with anything at all, we will always do our best to help you out, even if it’s for something we don’t formally support.
What support hours does your team provide?
For customer support queries, our technical engineers on our service desk are available Monday to Friday 8am to 8:30pm and on Saturday and Sunday between 8am and 12pm. Outside of these core hours, we have an out-of-hours support team that will respond to urgent requests 24/7.
During January (the busiest time for our accountant practice clients), we extend our core support hours at the weekend to be between 8am and 6pm.
What cyber security do you provide for the accountancy sector?
We provide cutting edge anti-malware and antivirus solutions to all our clients through enterprise grade Palo Alto firewalls, ProofPoint email detection and Duo Two-Factor Authentication.
We also employ the latest in backup hardware and software solutions, so even if the worst does happen and your data is encrypted or deleted, we can restore it in a matter of minutes.
